07 May inContact Inc.
inContact is the world’s No. 1 provider of cloud-based contact center solutions, offering robust call routing software and a full line of workforce optimization tools to increase the efficiency of contact center agents—all in the cloud. Plus, inContact is the only company that has paired a software offering with telecommunications network connectivity.
Because inContact solutions are delivered in the cloud, they offer benefits that traditional, on-premises contact center solutions cannot, including quick roll-out and implementation, no upfront hardware expenses or revolving upgrade fees, both upward or downward scalability to meet actual demand, a pay-as-you-go billing model, 99.99 percent uptime, and seamless call routing between multiple contact centers and even at-home agents.