Bringing together a diverse set of master agents, technology distributors, business consultants, cloud specialists and others, the Alliance, as a collective organization, brings great value to its providers by offering an unprecedented level of distribution scale and volume, along with broad customer support.
Alliance-managed suppliers gain access to all of the benefits that aggregation represents, including efficient contract and relationship management, enhanced credibility with clients, and an intensified impact in terms of market education and end user awareness of new technologies and lines of business. Alliance members, representing the top channel organizations in the country, also bring to the table dedicated customer support teams, back-office innovation and other client engagement resources. Alliance members’ customer and channel support resourcesteams know their providers’ packages and services inside and out, with dedicated sales support representatives that are actively involved in the order-to-provisioning process. This support framework acts as an extension of the provider’s own operational resources, offering unparalleled efficiency when it comes to managing end user services and accounts.And, with customer service being a prime differentiator and directive for Alliance members, customer satisfaction has never been higher—resulting in lower churn and lending further credibility to affiliated providers’ brands.Members also act as a deep well of market intelligence, offering on-the-ground insight into customer trends and requests, pain points and industry-specific requirements. On a channel level, the Alliance acts as a sounding board resource for our preferred providers when it comes to providing feedback on channel program improvements and boosting process efficiencies.
Further, providers are able to benefit from the Alliance’ Member-to-Member Commerce (M2MC) platform, which can gain them additional scale or access to deals that would otherwise be lost. If a certain provider’s offering is a fit for a client solution, but the member designing the solution doesn’t have a direct relationship with that provider, the M2MC initiative allows participants to utilize a direct supplier contract that another participating member may hold within its individual portfolio. Combined with the capabilities of the Preferred Provider portfolio, Alliance members are better able to meet even the most demanding customer requirements, thus winning more deals and driving more volume.
Preferred Provider Status: Alliance-managed suppliers gain access to expanded distribution through all Alliance members, via a single point of contact.
Simplicity: Efficient contract and relationship management; enhanced credibility with clients; and wider market education and end-user awareness.
Member-to-Member Commerce (M2MC): Members collectively manage a stable of 350+ supplier relationships and can share contracts via the M2MC platform. Providers gain additional scale and access to deals that would otherwise be lost.
With CenturyLink’s solutions portfolio, the Alliance is exceeding our expectations and evolving their capabilities to fit how enterprises purchase and consume IT services today. We congratulate and thank the Alliance for its outstanding sales performance and customer dedication in 2014, as CenturyLink’s Top Retention Partner, Top Cloud Seller and Top Hosting Partner of 2014 in the Premier Elite tier.
The Alliance offers Evolve IP direct access to some of the best partners in the industry, all of whom are interested in the key fundamentals that make a great partner: education, collaboration and commitment.
The Alliance is a valuable partner for Evolve IP, because it believes in relationships. Relationships take time, require compromise and are built on simple human things: trust, respect, commonality of values and vision. Relationships built on those things endure fads and passing fancies, and prosper in good times and bad. Evolve IP is investing heavily in the future of Alliance because we believe in this relationship.
The Alliance offers us strong contacts and deep relationships with both partners and customers, which inContact simply could not access otherwise. Overall, it provides a key bridge between our technology solutions and those relationships essential to inContact’s explosive growth and market penetration.
The Alliance is a valuable partner to Integra because the members represent some of the top organizations in our industry—companies who have proven track records in successful execution of business plans. The combined feedback and initiatives of the Alliance are critical leading indicators of industry trends, which help to guide Integra toward the right strategic and tactical focus within our indirect sales channel.
The Alliance offers Masergy a conduit into a core group of strategic partners that have proven to be extremely successful in the industry. Masergy has a unique value proposition in the market, and the Alliance has displayed the ability to recognize our differentiators and convey this to their members; in turn, members can quickly determine where Masergy may be a fit for their client bases. Ultimately, this means more opportunity, more customers and more revenue.
The following 7 preferred suppliers of the 350 in the collective portfolio are hand-selected and vetted as providing the highest level of service and quality for customers. Each has a customized, unique relationship with the Alliance to provide dedicated resources and support, discounts and streamlined processes to clients.
Please click on the logos below to explore our preferred provider profiles.